We answer some of the common questions our customers ask us. If you have a question that we didn’t answer below, please feel free to contact customer service and we’ll be happy to assist!
How should I store my spices?
We recommend glass jars. Any glass jar will do as long as it has a tight seal. We recommend recycling old jam jars or baby food jars. You can store your spice jars at room temperature, but make sure it is away from sunlight and other heat sources, such as your stove. Find somewhere cool and shaded, like your pantry or a drawer.
Will my spices or tea go bad?
Tea doesn’t go bad. Your spices generally have a shelf life of years. You will probably use them all before they go bad. Generally speaking, herbs will last 1-5 years, ground spices up to 2 years, and whole spices up to 10 years. Again, we recommend storing in glass jars with a tight lid and keeping it in a shaded, cool area to avoid any spoilage.
Do you ship to the US?
At this point, we only ship within Canada. But we may consider shipping outside of Canada as our operations expand in the future.
Do you accept returns?
If you are not satisfied with your order for any reason, we accept returns on unopened products within 15 days after your product is delivered. To initiate a return, you must contact customer service to get an approval. Once we received your returns, products that meet our return criteria (unopened) will qualify for a refund. Customers are responsible for return shipping costs unless they are returning the items because of damage.